Payments Accepted

We accept all major credit cards for payment, VISA, MC, AMEX and DISCOVER.

We don't ship C.O.D and we don't accept online ordering to reduce fraud simply call our 800 number for questions or to place an order.

We will accept Money Orders mailed with all charges. You must call to get the shipping charges. We will ship on receipt of money orders.

Shipping

We ship the least expensive way using Fedex Ground as our small package carrier. All bamboo under 8' in length can be shipped using Fedex Ground up to a maximum of 130” combined length and girth. We charge Fedex rates for shipping. We do not charge a handling charge. Items over 8' in length must ship by Common Carrier. The minimum charges for this service is at least $55.00 but can be as much as $105.00 depending on where we are shipping and if residential or business. Common Carrier charges do not include inside deliveries, just to dock, door or curbside.

How our Bamboo is sold

We sell all our smaller diameters up to 1.25” in full bales quantities. We don't break bales smaller than this for shipping. All bamboo over 1.5” can be sold and shipped by the piece. All the larger diameters cannot be shipped Fedex Ground unless we cut them down to 8' or less.

Returns

We try our very best to ship you exactly what you expect. See frequently asked questions about bamboo. We only accept returns if we are at fault in shipping the wrong product. We will pay to have it shipped back or at our discretion we will allow you to keep the product and refund your invoice amount. If you order it and it's not what you expected, then you can return it at your cost and once we receive the items back, we will refund your money for the product cost only. You would be responsible for the shipping charges both ways. We don't accept returns for any bamboo that has been cut or split by us.

Damaged Items

Bamboo is not likely to be damaged in transit since it is a very tough product. (cracks are the exception). But in the case of a damaged item caused by the carrier, we will upon proof of damage resend the order out to you at no extra charge. If the item is delivered by common carrier and you can see that it has damages, then you MUST sign their delivery ticket as damaged. This is our only recourse with the carriers to file a claim.

Cutting and Splitting Bamboo

We will cut any bamboo that we sell by the piece. We charge .25 per cut. We will split only Moso bamboo over 3” in diameter. We charge $2.00 per split.

Inventory

It happens that we do run out of stock. Because this product is imported it takes a while to receive it. We will advise you at the time of order if the product is available to be shipped or out of stock.